Delivery and Returns

Delivery

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. 

Bakker Ltd only deliver to;

United Kingdom
European Union
North America

When you add products to your Shopping Basket, the available delivery charge(s) will be displayed for you to choose. You will always be able to see this charge before submitting your order. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. Bakker Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Bakker Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Special Delivery Instructions
Please include special delivery instructions if you are unlikely to be at the delivery address to sign for the item (such as 'leave in garage' or 'leave with neighbour at no 19'). If no special delivery instructions are given and no one is at the address the item will not be delivered (and an additional delivery charge may be levied).

Force Majeure
Bakker Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns

Damaged or Faulty Goods
Please check your item upon delivery to ensure that it has been delivered without damage. If you receive a damaged product please hand back to the delivery driver for return to us or to return a faulty product please email us at customerservices@belgianbeerglasses.com before posting the goods. If instructed to return the item please include the packaging the item arrived damaged in. IMPORTANT: PLEASE SEND RETURNED GOODS VIA RECORDED DELIVERY ONLY. If goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, Bakker Ltd cannot be held responsible for any loss sustained. For returns found to be faulty we will either replace the product with the same, or offer a refund should the product no longer be available.

Non-Faulty Goods
If you change your mind about your purchase you may return it to us unopened at your own expense within 7 days of receipt for a full refund after this time we do not accept returns. Before returning your product please e-mail customerservices@belgianbeerglasses.com to confirm your cancellation of the order, we only accept cancellation via this method. Ensure the item is packaged securely and include with your return a note containing your order number and reason for return. IMPORTANT: PLEASE SEND RETURNED GOODS VIA RECORDED DELIVERY ONLY. - if goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, Bakker Ltd cannot be held responsible for any loss sustained.

Please send all returns to the following address:
Bakker Ltd
Returns Department
1 Woodfield Way
Redhill
Surrey RH1 2DP
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Bakker Ltd website, or by emailing us at customerservices@belgianbeerglasses.com